Terms & Conditions

1.About these terms

These terms apply to every enquiry, quotation and order placed with CorporateGiftPoint (“we”, “us”), whether it reaches us through this website, by email, by phone or on WhatsApp, and to your use of this website. Confirming an order means you accept them.

Your quotation lists the key terms, and these are the full terms behind them; both apply to your order. Where your quotation says something different from these general terms, the quotation applies.

Your quotation names the firm that raises the GST invoice for your order; that firm is the seller under these terms.

2.Prices and product information on this website

• Prices shown are per-piece prices for the product. They exclude GST, logo branding and packing, and are a guide: the price you pay is the one on your written quotation.
• Products shown without a price are quoted individually.
• Photos, colours, sizes and descriptions are a guide. Packaging and minor details can change between production batches; your quotation and approved mock-up describe what you will receive.
• Prices, products and availability can change without notice. If a price on the website is wrong, we will tell you before your order is confirmed.

3.Enquiries and quotations

• An enquiry, or a quotation we send you, is not an order.
• A quotation is valid for 7 days from the date of issue, unless it states otherwise. After that, prices and availability must be re-confirmed.
• A quotation is based on the products, quantities, branding and delivery details you gave us. If any of these change — including a smaller quantity — the rates are revised.
• Branding (printing), design and packing are listed as separate lines on the quotation, so you can see what each costs.
• Stock is not reserved by a quotation. It is reserved only when the advance payment is received, and an item may sell out before then; if it does, we will offer the closest alternative.
• We may correct any typing or calculation error in a quotation or invoice.

4.Confirming an order

• Your order is confirmed when we receive your written approval of the quotation — by email, WhatsApp or purchase order — together with the advance payment.
• Each product has a minimum order quantity (MOQ), shown on its product page or quotation. A quantity below the MOQ may be quoted at a different price, or for a different product.
• Any change to a confirmed order must be made in writing. A change can alter the price and the delivery date, and once production has started some changes are no longer possible.
• Order-by dates published for festival campaigns, such as Diwali, apply to orders confirmed — with the artwork approved and the advance paid — by that date.

5.Prices, GST and payment

• All prices are in Indian Rupees (₹) and are exclusive of GST, unless otherwise mentioned. GST is charged at the rate that applies to each item on the date of invoice; if the government changes a rate, the new rate applies.
• Packing, courier and transportation charges are extra, unless specified on the quotation.
• Payment terms: 50% advance with the order, and the balance 50% before printing starts — or before dispatch if the order has no printing.
• Production begins only after the advance payment is received, and goods are dispatched only after full payment, unless other terms have been agreed in writing.
• Every order is invoiced with GST, in the company name, address and GSTIN you give when you confirm the order. Please check them carefully: changing them after the invoice has been issued may not be possible.
• If you deduct TDS from a payment, please share the TDS certificate with us promptly.
• Pay only into the bank account named on your quotation or invoice. If you are ever asked to pay into a different account, call us to confirm before paying.

6.Late payment

• Any balance is due within 3 days of our telling you that your order is ready — or on the date agreed in writing, where credit terms have been agreed.
• Any amount not paid by its due date attracts interest at 48% per annum (4% per month), calculated from the due date until the date of payment.
• We may hold the dispatch of the order, and of any other pending orders, until all overdue amounts and interest have been paid. Goods held for payment are stored at your risk.
• Goods remain our property until they have been paid for in full.

7.Artwork, mock-ups and approval

• Send your logo in the best quality you have. A vector file (AI, CDR, EPS, SVG or PDF) gives the sharpest print. Artwork you supply is printed as received, and we are not responsible for the print quality of low-resolution artwork.
• Before production we share a mock-up or proof of the branding. Production starts on your written approval of it, so please check spellings, colours, logos, names and dates carefully — we are not responsible for errors in a proof you have approved.
• Changes requested after approval are charged, and can move the delivery date.
• Design work, such as creating or adapting artwork, is charged as shown on the quotation. Editable source files of designs we create are not included unless the quotation says so.
• By sending us a logo, name or design, you confirm that you have the right to use it, and you accept responsibility for any claim arising from its use on your order.

8.Name printing and personalisation

• For name printing or other personalisation, send the complete list in a spreadsheet, with every name spelled exactly as it should appear.
• Names are printed exactly as they appear in the list you approve; we are not responsible for errors in the list.
• Additions or corrections after the list has been approved are charged as a separate job and may take extra time.
• Personalised items cannot be returned, exchanged or refunded.

9.Colour, printing and quantity variation

• Minor variations in product colour and printing may occur due to the manufacturing process. Colours on screen, in a mock-up and in print will differ slightly.
• Branding on curved, textured, leather or coloured surfaces can look different from a flat proof, and the branding area and method depend on the product.
• Printed and customised orders can be up to 5% more or less than the quantity ordered, because of production wastage. You are invoiced for the quantity actually delivered.
• Where an exact colour or finish matters, ask to see a sample before you confirm the order. Samples can be seen at our offices by appointment, or sent on request; any cost for a sample is told to you in advance.

10.Production, packing and delivery

• Delivery timelines are approximate and subject to stock availability. Branded orders typically take 7–15 working days, depending on quantity and the branding method; your quotation states the expected schedule.
• The timeline starts once both the artwork approval and the advance payment are in. A late approval, a change to the order or a delayed payment moves the delivery date.
• Urgent orders needed sooner than the usual timeline may carry an express charge, which is quoted in advance.
• Packing for transport, and any gift boxes, wrapping or custom packaging, are charged as shown on the quotation. Custom-printed boxes and sleeves follow the same approval, cancellation and refund terms as the products.
• We deliver to one address or split an order across many, and delivery to each location is charged. Please give a complete address, a contact name and a phone number for each delivery.
• If a delivery fails because the address is incomplete or no one is available to receive it, re-delivery is charged.
• We are not responsible for delays caused by courier and transport companies, or by events outside our control, but we will keep you informed and work with you to resolve them.

11.Damage and shortage

• Please check every delivery when it arrives, and count the cartons against the delivery note before signing for it.
• Any damage or shortage must be reported within 4 hours of delivery, with photos of the cartons and of the affected items. Reports received after that cannot be accepted.
• Once we have verified a report made in time, we will replace the damaged or missing items, or adjust the invoice for them.

12.Cancellations, refunds and returns

• Customised orders cannot be cancelled or returned once production has started.
• After printing or branding has been done, no refund is allowed, in full or in part.
• Before production starts, an order can be cancelled in writing. Any costs already incurred — design work, or stock bought specially for your order — are deducted from the advance, and the remainder is refunded.
• Dated products, such as diaries and calendars for a particular year, and personalised items cannot be returned or exchanged.
• Because branded products are made for you, they cannot be returned for a change of mind.
• Any refund due is made by bank transfer to the account that made the payment.

13.Electronic products and warranty

• Electronic items, such as power banks and wireless accessories, carry only the manufacturer’s warranty, where one is offered. We do not give a separate warranty.
• Damage visible on delivery is covered by the damage and shortage terms above.

14.Our content, your brand and confidentiality

• The text, photographs, design and catalogue on this website belong to CorporateGiftPoint or are used with permission. Please do not copy them without our written permission.
• Your logo and brand remain yours, and we use them to produce your order.
• We may photograph finished products for our gallery and catalogue. If you would prefer your brand not to be shown, tell us and we will not publish it.
• Your recipient lists, delivery addresses and order details are kept confidential and used only for your order.

15.Limitation of liability

Our total liability for any order is limited to the amount you paid for the items concerned. We are not liable for indirect or consequential losses, such as lost profit or a missed event, except where the law does not allow this to be limited.

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, transport disruption, government action or shortages at our suppliers. If one affects your order, we will tell you as soon as we can and agree a new schedule with you.

16.Changes to these terms

We may update these terms from time to time. The version on this page on the date your order is confirmed applies to that order.

Questions about these terms? Write to contact@corporategiftpoint.com or call 8505901505.